Submit a Work Order

Instructions for Creating a Work Order

 Maintenance requests, commonly called work orders, are authorizations of maintenance, repair, or operations work to be completed. To create a new maintenance request, please visit https://tc.gofmx.com/maintenance-requests/new, sign in using your TC Okta account, and follow the instructions below.

Maintenance Request Module

1. From your calendar, click on the Maintenance Requests module. This module might be preselected depending on how you enter the FMX site.
   
2. Click on the New request button in the upper right-hand corner of the grid view.
3. Fill out the maintenance request form with the required information; these are fields that contain an asterisk (*).
   
   
   
   

*Request Type: This refers to the category of maintenance request.                                                 

*Request: This is the title of the maintenance request or work order.                                                           

*FMX will create a unique ID for each maintenance request when created.

*Building: This is the building where the work order needs to be completed.  You can quickly search for specific Buildings by typing the building name in this field. Alternatively, you can scroll down until you find your desired Building. The first search method is highly recommended.                                                                   

*Location: This refers to the specific area in the building where the work order needs to be completed. You can quickly search for specific rooms by typing room numbers into this field. Alternatively, you can scroll down until you find your desired location. The first search method is highly recommended.                                 

Please note that the new system's location search function is not a hierarchical drop down menu like the previous one. In order to ensure that the requested work can be completed in a timely manner, it is imperative that the most precise location that pertains to the maintenance request is selected.

On behalf of: If another user requested the work order but didn't directly enter the request in FMX, select their name in here.

*Description: a detailed summary of the problem and the work that needs to be completed on the work order

Attachments: if the work order needs any documentation submitted (photos of the issue, schematics, etc.), you can add those files here

4. Once you have completed filling out the form, click the Submit button at the bottom of the page. Please note that all required fields necessary to fill out a maintenance request are denoted by an asterisk. The system will notify you of any required fields you might have missed.